Transition FAQ’s

Who are PR News & Media (PRNM)? 

PR News & Media is the official name of the new entity that now owns PR Fire. Your service will continue to operate under the same PR Fire brand name that you know and trust. 

 
What can I expect as a customer during this transition?

• Continuity: PR Fire will continue operations under its trusted brand name.
• Pricing: Our pricing structure remains unchanged, with press release distribution starting from just £95.
• Account Access: Your existing PR Fire account credentials will remain the same.
• Customer Support: Our dedicated team of PR professionals remains at your service.
• Same-Day Distribution: PRs submitted before 3pm will continue to benefit from same-day distribution.

How will this affect my account? 

Your existing PR Fire account credentials will remain the same so you will be able to log in using the same username and password that you always have. 

I can’t download invoices for historical campaigns from my account – can you help? 

While historical campaign invoices will no longer be available for self-download via the PR Fire app, you can manually request them by emailing accounts@prfire.com before 9th June 2024. 

Will you still be offering the same services? 

Yes! PR Fire will continue to offer press release distribution, press release writing and a wide range of guaranteed publishing options. You will soon also see an enhanced range of options available to help your business reach its campaign objectives. 

Will I see a different name on my bank transactions?

You may see PRNM or PR News & Media on your invoices, receipts and bank statements.  

What do I do if I need to request a refund?

In the first instance you should speak to the PR specialist who managed your campaign, you will see their email address on the distribution report they sent you. Alternatively, you can reach out to our support team on hello@prfire.com and we will be happy to assist you.  

I bought advance credits which I haven’t yet used, how do I redeem these? 

As an agency client, you should have already received instructions on how to redeem your remaining credits during the transition period. If you have not received our communications, please reach out to your PR Account Manager who will be happy to help. Alternatively, you can contact the support team on hello@prfire.com. 

I have further questions, who do I contact?

You can contact the support team at any time on hello@prfire.com, we will be happy to answer any questions you may have.