LONDON, UK. 19 December 2023 – In a significant move marking one year since its relaunch under new family ownership, Whirli, the innovative toy swap subscription service, has announced the Customer Refund Programme, underlining its commitment to customer satisfaction.
The new Customer Refund Programme is a significant initiative inviting past subscribers to rejoin the Whirli community under new management. This programme is designed to provide credit for previously lost subscription fees due to challenges encountered in the previous year. This initiative underscores Whirli’s strong commitment to supporting its customers, with the brand pledging up to £1,158,211 in customer credits.
Customers eligible for the programme will soon receive a custom notification outlining their credit allocation. This offer ensures a minimum of 53% credit* based on their previous package, with some customers potentially eligible for up to 100% credit* to recover losses incurred during the administration period.
Under the leadership of sisters Sanam and Iram Saghir, Whirli has focused on enhancing the customer experience and reinstating confidence amongst its users. The Saghir sisters have been instrumental in the successful relocation of thousands of toys to a new facility and are continually striving to reinforce a robust relationship with the Whirli community.
“Now we are a year on since the takeover, we are pleased to be able to fulfil our promise to previous customers that lost money for their subscription fees. We invite anyone that was affected by the administration to get in touch via our website so we can work on a solution to compensate them through our Customer Refund Programme.”
Sanam Saghir, Managing Director, Whirli
Whirli’s subscription model offers monthly, quarterly, bi-annual, or annual plans in exchange for tokens redeemable for toys, providing affordability and flexibility for parents to borrow and return toys as their child grows with Whirli’s ever-changing toy box.
In the last year, Whirli has broadened its range, including premium toy brands and baby equipment, and has formed a partnership with Twinkl to offer educational resources for parents. As an exclusive approved rental partner for esteemed brands like Leclerc, Stokke, and Cybex, Whirli continues its commitment to sustainability, aiming to reduce waste from toy packaging and disposal as children outgrow them.
If you believe you have experienced a financial setback in 2022, please locate your membership details and contact Whirli at hello@whirli.com or visit their contact page at https://whirli.com/contact-us.
*Note: The credit offered as part of the Customer Refund Programme is a standalone offer from Rotate it Ltd t/a Whirli and cannot be combined with any other offer, discount, or gift card. This offer is applicable only to customers affected during the administration period.commitment to supporting its customers, with the brand pledging up to £1,158,211 in customer credits.
ENDS
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