INDIANAPOLIS, USA, 11 August 2023 – SoftwareReviews, the most in-depth source of buyer data and insights for the enterprise software market, has published its Emotional Footprint awards, naming FileWave as one of the 2023 Enterprise Mobile Management Champions.
Three decades ago, FileWave established their reputation as an innovator in Endpoint Operations software. Since then, they have simplified device management for more than 7,000 organisations globally.
Emotional Footprint Champions are selected based exclusively on feedback provided by their users via SoftwareReviews’ comprehensive online survey. The survey measures user satisfaction across 27 elements of the provider relationship, including strategy, service experience, product experience, conflict resolution, and the contracting process. The result is a Net Emotional Footprint score. This score represents the overall user sentiment, a powerful indicator of the user’s feeling toward the vendor and the product.
Tony Keller, FileWave Vice President of Product Management and Reliability said: “The calibre of the work the team at FileWave executed to achieve this award reflects nothing less than our core values: Respect, openness and reliability. These values underlie communication with our customers, as well as our internal teamwork, which has played a huge role in our success.
“Every day, we work together to be a thought and technology leader in EndpointOps, and this distinctive accolade distinguishes us as one of the best.”
FileWave received a Net Emotional Footprint of +100, with top scores for conflict resolution, service experience and strategy and innovation. FileWave takes pride in offering an unrivalled customer experience and providing their end users with fast and personalised support. In addition, their customizable and scalable solution holds the most comprehensive functionality in the market, contributing to the glowing score.
Earning this high-ranking achievement from SoftwareReviews not only solidifies FileWave’s leadership in the industry, but further establishes them as a trailblazer and top service provider in Endpoint Operations.
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