LONDON, UK. May 19th, 2025 – Precision Diagnostics, a leading healthcare laboratory specialising in toxicology and diagnostic testing, has transformed its policy management processes by partnering with Information EXP, a UK-based SharePoint consultancy.
Founded in San Diego, California, Precision Diagnostics serves the healthcare and diagnostics sector with a focus on toxicology and advanced diagnostic testing. The organisation has grown rapidly, employing over 500 staff. As part of their commitment to operational excellence, they sought to streamline their compliance and policy management processes by leveraging Microsoft 365 and SharePoint technologies.
The transformation came as part of Precision Diagnostics’ broader commitment to a Microsoft 365-first strategy. With rapid growth came the challenge of managing a fragmented IT environment. Greg Ackerman, President and CTO of Precision Diagnostics, noted the challenges of software silos. He said: “We are a laboratory but make no mistake, we are a technology company. We had the tools, but we didn’t have the ability to assemble them as elegantly as Information EXP did. Offloading this work saved us significant time and brought in skills we didn’t have in-house.”
The Solution: SharePoint-Based Policy Management Solution
Information EXP’s flagship SharePoint policy management solution, Policy Express, was fully implemented within four months. The solution enabled Precision Diagnostics to eliminate costly third-party software, meet compliance requirements through a multi-stage approval process, automate compliance alerts and oversight, deliver audit trails using Viva Learning and Power Apps and save two hours of administrative time per week.
Ackerman emphasised one of the most impactful features. He added: “One of the best features is an automated alert for orphaned policies. This single feature justified the entire investment.”
The SharePoint-based policy management solution not only improved compliance and efficiency but also aligned with Precision Diagnostics’ strategic goal of reducing software silos. By integrating policy management directly into the existing Microsoft 365 environment, Information EXP helped the company unlock the full potential of its digital ecosystem. This approach minimised IT overhead while enhancing the accessibility and accuracy of critical policy information.
Looking ahead, Precision Diagnostics plans to continue working with Information EXP, leveraging their SharePoint Consultancy arm to further optimise their digital infrastructure. Future projects will include exploring AI-driven enhancements to their Policy Hub, enabling more intuitive policy search and proactive compliance monitoring. By leveraging the power of Microsoft 365 and SharePoint, the company aims to stay ahead of regulatory requirements while maintaining streamlined operations.
This successful rollout has already led to additional projects and an ongoing support contract. Precision Diagnostics now considers Microsoft 365 not just a suite of tools, but a strategic platform that they’re continuing to enhance with AI-driven improvements to their Policy Hub.
“Our partnership is built on continuous improvement,” said Greg Ackerman. “Working with Information EXP ensures our systems evolve alongside our business.”
ENDS