Coventry, UK. 6th March 2026 – Micom Technologies has been named as a supplier on the NHS Shared Business Services (NHS SBS) Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement (Reference SBS10521), across:
- Lot 1 – Online/Digital Communication
- Lot 2 – Messaging
- Lot 3 – Voice
- Lot 4 – Hybrid Mail
- Lot 7 – Combined Solutions
This appointment provides NHS organisations and approved public sector bodies with a compliant route to access Micom’s multi-channel communication services through the framework agreement.
The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement supports healthcare and public sector organisations in improving how they communicate with patients, citizens and service users.
The agreement enables customers to access a range of solutions, including digital messaging, SMS, email, hybrid mail and engagement platforms through pre-procured Lots.
By accessing Micom through the framework agreement, eligible organisations can run a further competition or make a direct award in line with procurement regulations, reducing the administrative burden associated with running a standalone tender.
Kelly Harris, Senior Category Manager, Digital & IT at NHS Shared Business Services, said:
“The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement represents a step forward in supporting NHS Trusts and the wider public sector to improve communication with patients and citizens.
It enables organisations to deliver timely, personalised, and accessible communications that empower citizens and improve operational efficiency and support reducing did not attend (DNA) rates.”
Andy Barber, CEO of Micom Technologies, commented:
“Being named as a supplier on this NHS SBS framework agreement reflects our commitment to delivering secure and scalable communication services to public sector organisations.
Through this agreement, NHS and public sector teams can access our multi-channel platform to support appointment reminders, service notifications and critical communications, all within an established procurement route.”
Micom’s platform enables organisations to manage regulated and marketing communications across email, SMS and physical mail workflows from a single interface. It supports automated delivery processes, visibility of message performance and structured fallback where required.
The framework agreement is open to NHS and approved public sector organisations across the UK.
For further information about the framework agreement, visit:
https://www.sbs.nhs.uk/services/framework-agreements/patient-citizen-communication-engagement-and-hybrid-mail-solutions/
https://www.sbs.nhs.uk/services/framework-agreements/patient-citizen-communication-engagement-and-hybrid-mail-solutions/
To learn more about Micom Technologies, visit:
https://www.micom.com ENDS
https://www.micom.com ENDS