LONDON, UK. October 13th, 2025 – UK organisations are being warned to reassess their regulatory communication strategies after Royal Mail’s reforms to the Universal Service came into force over the summer.
Leading provider of secure hybrid communication solutions Micom Technologies is raising awareness of the compliance risks posed by reduced postal frequencies, particularly for the financial services, healthcare and utilities sectors.
The reform reduces Royal Mail’s 2nd class letter delivery service to a two-week rota system meaning households will get three deliveries in the first week, followed by two deliveries in the second week, with no deliveries on Saturdays. These changes reflect a continuing fall in physical mail volumes which have declined by 50 % since 2011.
Micom claims the risk is greatest for industries where physical mail remains part of the regulatory communication process. The Financial Conduct Authority (FCA), for instance, enforces strict timelines for notifying customers of changes in terms, fees, or account status and issues fines for delays. NHS trusts and local health boards must meet statutory communication windows for patient appointments and public health notices. Utility providers regulated by Ofgem also face performance targets tied to service notifications and consumer protection standards.
Andy Barber, CEO of Micom Technologies said: “Compliance deadlines don’t move even if the post does. Many businesses are still required to deliver critical documentation within tight, legally mandated timeframes and the postal service plays a key role in that process.
“With fewer delivery days, even a one-day delay could result in a breach, a penalty or a lost customer so we are urging businesses to reassess and plan ahead for the reforms.”
Micom Technologies is urging organisations to adopt a hybrid communication model which combines secure digital channels with managed physical mail services to safeguard compliance.
The company has launched a range of resources to help compliance officers manage the postal reforms, including a briefing paper which explains what the postal reforms mean for regulated industries in 2025.
Andy Barber added: “Hybrid communication is now a regulatory safeguard, and the businesses that thrive in this environment will be those that can dynamically switch between delivery channels while maintaining a clear audit trail.
“The risks are real, but they are also manageable. We’re here to ensure that organisations stay ahead and avoid inadvertently falling victim to delays caused by these new reforms.”
For more information about Micom Technologies, visit www.micom.com.
ENDS