Reston, VA, USA, 28th October 2020: Techforce.ai, world’s first e-workforce company, was announced the winner of Hottest Vendor challenge organised by HFS Research in an exclusive webinar held on 15th October 2020. Tuned in by attendees from all over the world, the virtual event witnessed live pitches from eight automation start-ups before the HFS thought leaders, at the end of which Techforce.ai emerged the winner. The pitch by Techforce.ai elaborated on the fact that its digital workers help companies reinvent customer experience (CX) and employee experience (EX) with one office approach and focused on its most valuable offering – Contact Centre AI.
The start-ups pitched for a total of five minutes, before a panel consisting of HFS thought leaders namely Phil Fersht (CEO and Founder), Elena Christopher (SVP Research) and host Thomas Reuner (SVP research). The participants were given a theme ‘The OneOffice and Surviving the Paradigm Shock’ as part of a panel discussion.
On the recognition, Sriram Papani, Co-Founder & CEO, said, “We are honoured to win the prestigious title. We believe that human intelligence is a superpower, and it should be rightly invested in solving problems that matter, instead of repetitive tasks. Augmenting human workforce with AI can unlock true potential of human productivity and efficiency. We also believe that this win is of our customers and partners who have placed their trust in us and believed in our vision.”
According to Phil Fersht, CEO and Chief Analyst, “Techforce.ai addresses the critical need for enterprises to foster automation as a native attitude across the enterprise. Once processes are automated, AI can orchestrate them to drive real competitive advantage. Failure to automate workflows and processes in today’s digital-only environment is not an option.”
Back in Q1 2020 HFS Research designated Techforce.ai as a Hot Vendor because of their firm belief that the company’s human augmentation capabilities and messaging were spot-on for what the future of work will require. It also supported HFS OneOffice™ Organization view that digital workers should be seamlessly blended into workflows to support a more intelligent and efficient organization and supporting both EX (employee experience) and CX (customer experience).
The HFS Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the Digital OneOffice TM.
Founded in 2017, Techforce.ai is the world’s first e-workforce company, aimed at augmenting people and processes with AI. At the core of its product offering is its cloud-native intelligent automation platform, which offers intelligent OCR, conversational AI, natural language processing and robotic process automation for automating various business processes across customer experience and employee productivity. Techforce.ai has partnerships with Amazon Web Services, Oracle Cloud, Google Cloud, Microsoft Azure and several other application product vendors.
Recognised as the “Hot Vendor Q1 2020” by HFS Research, its low-code platform enables business process digitization with user-in-the-loop automation apps for approvals and reviews. Techforce.ai has been adjudged as an Emerge 50 software company in 2018 by NASSCOM, India and received innovation awards from global financial services corporates in the Fintech/automation space.
The company has 25+ global customers with a mix of large and mid-market enterprise in the financial services, manufacturing, and consumer goods sectors. Headquartered in Reston, VA, USA, Techforce.ai has development and support centres in India (Mumbai and Hyderabad). To know more, please visit www.techforce.ai
About HFS Research
HFS is a research, insight and advice company that primarily serves the technology and services industry. HFS provides visionary insights into the major innovations that impact technology and business operations and our research, insights and analyses help senior decision makers.
Founded in 2010, and globally recognized as being innovative, disruptive and forward thinking, HFS has become the market leader through reputation alone. HFS is known for its proprietary research and analyses, strategic think tanks, custom consulting and research engagements, and unfettered points of view that have enabled numerous enterprise clients, service providers and other industry stakeholders to successfully navigate the complex IT and business services market.
HFS has introduced concepts and methodologies such as RPA, the As-a-Service Economy, the Digital OneOffice, the Triple-A Trifecta and the Hyperconnected Future State to the market, and has facilitated dialogues that have changed the industry. The ‘Horses for Sources’ blog is known for its provocative tone and consistently drives dialogue between the global technology and business communities. It now has a subscriber base of more than 2 million engaged readers and HFS would love for you to join them. For more information, please