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Create Connections With Customers Through Packaging
June 08, 2021

Create Connections With Customers Through Packaging  What’s more rewarding than having customers profess their love for your products? Positive con...

What Does The Reopening Of Retail Mean For Outsourced Customer Service Teams?
April 12, 2021

As part of FM Outource’s continued analysis of how the COVID-19 lockdown has impacted the customer service outsourcing industry in the UK, they hav...

1 in 5 customers think online retail customer service is poor or unhelpful
March 22, 2021

As part of FM Outsource's in-depth analysis of the retail sector, the customer service outsourcer surveyed 300 consumers across the UK. They assess...