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What Does The Reopening Of Retail Mean For Outsourced Customer Service Teams?
April 15, 2021

As part of FM Outource’s continued analysis of how the COVID-19 lockdown has impacted the customer service outsourcing industry in the UK, they ...

1 in 5 customers think online retail customer service is poor or unhelpful
March 25, 2021

As part of FM Outsource's in-depth analysis of the retail sector, the customer service outsourcer surveyed 300 consumers across the UK. They as...