Snow Valley is pleased to announce that the publication of their Online Retail Delivery in the UK 2010 report, sponsored by the delivery management specialists MetaPack, will be marked with a launch party and an award for the retailer with the most impressive delivery service.
Now in its fifth year, the Online Retail Delivery in the UK report is the industry authority on the delivery services that UK retailers are providing to their customers.
The report is based on research carried out by Snow Valley during September 2009, when orders were placed on 136 UK online stores. The 70-page report looks at trends that have developed gradually over the past five years and at new initiatives, such as loyalty schemes such as Amazon Prime and same-day delivery.
In an exciting twist, for the first time Snow Valley will be using the data gathered during the research to identify the retailer that offered the most flexibility and value for money.
The winning retailer will be presented with a Golden Chariot award at a launch event to be held on the evening of 20 January. The event will be a celebration of excellence in multi-channel retailing and is being sponsored by Microsoft, Hermes, and CitySprint.
Some of the retailers that we looked at during our research this year really impressed us, said Sarah Clelland at Snow Valley. For example, two retailers managed to deliver on the Monday when wed only placed the order on the Sunday and that was on their standard service.
This is why weve created the Golden Chariot award if we can give the industry a real demonstrable example of a retailer that is doing great things with delivery then it gives us all something to aspire to.
Jon Tobbell at Hermes said; Its really important that carriers and retailers work together to offer the right delivery services that meet customer needs. Snow Valleys research plays a big part in helping us to understand whats needed and were happy to be part of the launch event.
Bel Shergill, CitySprints Retail Sector Development Manager, said; CitySprint is delighted to sponsor this event. As the UKs largest privately owned SameDay Courier network and leading provider of retail delivery solutions, we are fully committed to excellence in e-commerce fulfilment and that is exactly what this event, and the Golden Chariot award, are about.
The event will also mark the official publication of the Online Retail Delivery in the UK 2010 report, which is this year being sponsored by MetaPack. The 70-page report covers 28 areas of the delivery process, such as whether the retailer offered next day, international, or in-store services and how much they charged for delivery.
The report also monitored how well the retailers actually performed when it came to delivering the goods. An anonymous order was placed on each of the 136 UK online stores, allowing the researchers to monitor the delivery process from start to finish.
Patrick Wall, CEO of MetaPack, said; having a pivotal role in the home delivery industry we are really pleased to be sponsoring the Online Retail Delivery in the UK Report. The more focus that can be put on the importance of delivery standards, the better for all concerned. The report is an invaluable guide for retailers and suppliers alike that want to understand how the fulfilment of online orders are changing, and we will be releasing a white paper in conjunction to help them interpret and implement the findings to achieve best in class delivery.
More information here: www.snowvalley.com/golden-chariot
10 December 2009
About Snow Valley:
Snow Valley is the leading provider of e-commerce technology and consultancy services. Snow Valleys MUSE e-commerce platform is based on Microsoft .NET technologies and is currently powering online stores for Clarks Shoes, Majestic Wine and many other major retailers.
CitySprint is the UKs largest privately owned SameDay Courier network in the UK offering an extensive portfolio of services including SameDay Courier, NextDay Courier, International Courier and Specialist Services. CitySprint has a regional network of 30+ ServiceCentres across the UK with a fleet of 1500 vehicles.
Retail SameDay Delivery
CitySprint has developed an innovative retail delivery solution which enables retailers to give their customers unrivalled choice over delivery options. By working with CitySprint retailers can accomodate consumer demand of wanting goods ‘now’ by offering cost effective SameDay evening delivery options within a defined delivery window, and selected day or weekend delivery options, 7 days a week.
More information is available at www.citysprint.co.uk/retail
Established in 1999, MetaPack is the leading provider of delivery management solutions that promote best practice, transform online shopping and help retailers exceed customer expectations. MetaPack is the only company providing a single point of integration for UK carriers enabling retailers to offer comprehensive delivery options for online shoppers as well as complete tracking through extensive performance reporting. MetaPack provides delivery management solutions for a number of blue chip retailers and its software is endorsed by the IMRG.
FOR MORE INFORMATION, PLEASE CONTACT:
Sarah Clelland, Snow Valley
+44 (0) 20 7813 9520