Unity Communications solidifies its presence in the business process outsourcing sphere, expanding its reach to new markets and helping businesses recover through high-value service and a dedicated global team environment.
Unity Communications is a business process outsourcing company
that continues to grow despite the COVID-19 crisis. In 2020, the company increases its operation by 61.5%, with the fastest transition coming from e-commerce operations and a 3% employee attrition rate, a testament to the company's commitment to excellence and superior leadership.
Unity Communications continues to provide high-value services to its clients and expand its reach to new markets, acquiring new partnerships in South Korea, Singapore, and the United Arab Emirates. The company's comprehensive collection of services
includes back-office support, virtual assistant services, administrative and store management, 24/7 helpdesk support, and e-commerce customer service continue to deliver client and customer satisfaction.
The founder and CEO of Unity Communications, Mr. Patrick Brown has worked with some of the best telecom companies in the US, such as Cox Communications, Mitel, and XO Communications before starting his own company. For years he has made sure his company has delivered excellence for his clients. Learning constantly about the BPO industry and what people need to succeed.
While COVID-19 has affected businesses globally, Unity Communications is helping its clients move forward. The year 2020 has caused many companies to consider outsourcing work to stay above the competition. While outsourcing may not be for everyone, it pays to know that should a company choose to outsource a business process, Unity Communications is ready to help and make the transition as simple and as painless as possible.
Unity Communications is a USA-based international BPO with Centers in the US, Philippines, and Costa Rica. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's and medium businesses that are looking to outsource for the first time and need a "white glove" experience.