Press Release: March 01, 2010
From today HomeLet customers will have access to two new exciting benefit packages aimed at protecting their businesses, accelerating financial growth and improving staff retention.
In response to a survey of its current Premier customers, many of whom are among the UKs leading residential lettings and property management businesses, HomeLet has enhanced its Premier membership benefits and launched the brand new PremierPlus membership package. The improved benefits packages have been designed specifically for letting agents who are keen not just to succeed, but thrive in todays tough economic climate.
Months of preparation and negotiations with some of the industrys largest providers of professional services to lettings has resulted in HomeLet partnering with three major service providers to bring a host of benefits to their customers.
HomeLet Advantage, a new lifestyle discount scheme is included in both packages and gives Premier customers and their employees access to exclusive discounts of up to 40% off thousands of products and services from market leading companies including televisions, DVDs and holidays. Similar schemes have already shown that improved staff benefits can increase both staff morale and productivity.
Premier and PremierPlus customers will also receive discounted Professional Indemnity Insurance, zero excess on the first claim for Professional Indemnity insurance and excellent rates of commission on new business and renewals from HomeLet, along with discounted NALS membership.
A unique benefit exclusively for PremierPlus customers is unlimited access to Vizzihome, a website that collates and analyses lettings information from all property portals across the whole of the UK. Letting agents using Vizzihome can view the performance of their offices not just against their targets or last years figures but also against their competitors and particular opportunities within their postcodes.
PremierPlus customers also receive free legal advice through a 24 hour helpline. This provides them with practical advice and support when they need it the most. They also have unlimited access to a comprehensive online law guide and document library.
PremierPlus customers can speak directly to legal experts who can clarify the legal implications of their query and offer practical advice and support to aid them in taking the next step.
HomeLets Managing Director John Boyle said: Were always striving to improve our products and services and deliver an exceptional level of service to our network of professional letting agents. In January 2009 we commissioned an independent customer satisfaction survey and responded accordingly by reinvigorating our products and processes.
We repeated this process in December to determine what impact the improvements had had on customer satisfaction and perceptions of HomeLet and we were delighted with the results. In December 69% of those surveyed said they think HomeLet is innovative, which is a 27% increase on January last year and suggests our customers recognise the work weve been doing over the past 12 months.
Were confident that the launch of PremierPlus will add value to our customers businesses, save them money and improve the satisfaction of their workforce, all of which are essential to a successful letting agency business.
Notes to Editors
HomeLet is the UKs largest tenant referencing, Rent Guarantee and specialist insurance provider for the lettings industry and has around 3,000 approved letting agents nationwide.
HomeLet pays out an average £3m in Rent Guarantee claims every year.
HomeLet is a main sponsor of the Estate Agent and Letting Agent of the Year Awards 2010 and ARLA 2010 Conference and Exhibition
HomeLet is a trading name of Barbon Insurance Group Limited which is authorised and regulated by the Financial Services Authority. Registered in England number 3135797. Registered office address: 4-9 Highview, High Street, Bordon, Hampshire GU35 0AX.
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Kate StrawsonKate Strawson
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