Press Release: January 13, 2010
There has been significant confusion regarding just who should answer technical queries and customer enquiries. The lack of direction has led to many consumers filing complaints across a variety of message boards and forums to voice their discontent.
At present Googles customer service approach is strictly e-mail based and calls from mobile phones consumers are hotting up to encourage them to introduce a telephone help hotline.
Early problems with 3G wireless networks have come to fruition, with hundreds of complaints logged reporting bugs when attempting to migrate to existing Google accounts. While many consumers are merely frustrated at being left in the cold regarding delivery dates after purchasing the Nexus One through Googles official online store.
Experts suggest that these early issues are doing little to enhance the reputation of Nexus One as the worlds leading smartphone.
A Google spokesperson revealed: "We've worked closely with our Nexus One launch partners to make support available through a variety of channels.
This is a new way to purchase and support a mobile phone, and we're committed to sorting out the few kinks that do exist.
British consumers will be hoping that by the time Googles Nexus One is released on the UK market, the technical support infrastructure will have developed considerably over the coming weeks. HTC mobile phones manufacturer have been providing third-party support for Nexus One users in America, but the calls for Google to take charge of its own groundbreaking product are on the rise.
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