Press Release: December 02, 2009
The present day nature of the role of Housing Associations is such that Diversity Awareness in delivering services to customers is of central importance. Both customers and staff come from diverse backgrounds, having a diversity of needs, unique to each. One size fits all will not do.
Housing Associations have not only a legal, but also a service-led and moral obligation to respond to the wide social diversity in contemporary Britain.
Diversity is the freedom to be equally valued for our differences, the freedom to come together to create something more than any one of us could have done alone. The jml Training programme explores the rich mix of people we deal with every day and the complexity of meeting such a diverse range of needs. We see diversity as a resource, not a problem.
Ensuring diversity stays as a key organisational priority and does not get squeezed by other demands and requirements is essential. To achieve this requires a style of training that ensures the right leadership for diversity, one that can challenge and change values, beliefs and organisational behaviours and develop positive action initiatives. We have rigorously trained experts in experiential culture change work, highly facilitative & interactive, delivering inspirational, enduring and effective results
Housing Associations provide services to some of the most vulnerable sections of the community. Housing Association households contain higher than average proportions of people who experience discrimination and other social disadvantages. It is possible that discrimination in the housing or job market may be one of the reasons why they need Housing Association accommodation.
The course is being presented by one of jml Trainings highly experienced consultant trainers Irene Clarke who has worked for a major international airline for a number of years. She provided Leading Edge Corporate Training, including Diversity & Inclusion, and Customer Service Excellence, both sides of the same coin; treating people as individuals, NOT do as you would be done by. Irene was a key team manager, pioneering, developing and leading the largest culture change programme in Europe for the company and is now providing this service for Housing Associations and other organisations from the jml Training client base.
Irene comments It is fascinating to explore how this type of organization operates and provide them with tools & skills to carry out day to day interactions more effectively, professionally & with compassion. It is exciting to be part of a dynamic change programme that explores the various drivers to attitudinal response with tools to enable participants to choose & change, becoming response-able.
jml Training has been providing in house Diversity training since 1997. The company designs and delivers training programmes to local government, universities, councils and companies - both small & multi-national. Established ten years ago, it provides training services in the UK, France, Ireland & Worldwide.
The specialist areas include bespoke Leadership, Team Development, Executive Coaching, Management Development Programmes, Diagnostic Assessment, Diversity & Inclusion, and Customer Service Excellence. More information at www.jml-training.com
jml Training and Consultancy is a specialist training company offering "in-house" training courses to local government. universities, councils and companies - both small & multi-national. It has been established over ten years and apart from providing training services in the UK, its' trainers also train in France, Ireland & worldwide.
The specialist areas include leadership and team development, executive coaching, and management development programmes and diagnostic assessment, diversity and inclusion, customer service training, more information at http://www.jml-training.com/
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