Zonka Feedback, a leading Employee and Customer Experience Management platform, has been awarded the title of ‘High Performer in G2 Crowd’s Spring 2021 Grid report.
It's the third consecutive time Zonka Feedback has received this honour after earlier awards in the Grid reports of Fall 2020 and Winter 2021.
G2 Crowd evaluates software every quarter on the basis of customer reviews and ratings on the parameters like customer satisfaction, ease of use and market presence. With regards to this evaluation, the platform recognizes some tools and awards them with such titles.
Receiving this award for the third time in a row proves Zonka Feedback’s commitment to delivering excellent customer service. Its ease of use and assistance in enabling its clients to deliver a great experience to their customers has paved the way for Zonka Feedback to constantly receive such awards and titles.
From its robust features to ready-to-use integrations, Zonka Feedback is always working on its mission of providing a world-class experience to its users. The tool helps businesses to capture feedback from customers and employees and work on it to improve customer experience and enhance customer satisfaction. It is used by both small and large-scale businesses across the globe.
Sonika Mehta, Co-Founder at Zonka Feedback, said: “It’s honestly a great privilege to be recognized as a high performer in the G2 report again. Since these reports are a reflection of the voice of real customers, it reflects our commitment to continually provide great service and customer satisfaction along with our insight-driven feedback platforms to small businesses and enterprises. The recognition and award further strengthens our focus on customers and their requirements, and in always prioritizing customer satisfaction as we grow.”
About Zonka Feedback:
Zonka Feedback is a leading Employee and Customer Experience Management Platform that enables the businesses across the globe to manage employee and customer experience. It is a multichannel platform that facilitates to capture feedback, analyze, get reports and work with team collaboration to close the feedback loop and transform customer experiences.
The software enables businesses to measure Customer Feedback with the right CX Metrics (NPS, CES and CSAT) across all customer touchpoints, get real-time Feedback Reports, Trends, and Insights. Companies use Zonka Feedback CX Platform to drive result-oriented actions to improve Customer Experience and enhance Customer Satisfaction.
About G2 Crowd:
G2 Crowd is a leading platform that is popular for reviewing business software all over the world. The tool is commonly used by technology buyers, investors, and analysts to review and compare different software and make decisions of investing in the right tool. All the reviews and ratings on the platform are provided by the verified users which makes it a trusted source for businesses. To learn more about G2, visit www.g2crowd.com