Press Release: April 19, 2010
For the past six months jml Training has been delivering an in house Diversity Awareness training programme to a major Kent based Housing Association.
Over 140 members of staff plus associates have had to be trained. The present day nature of the role of Housing Associations is such that Diversity Awareness in delivering services to customers is of central importance. Both customers and staff come from diverse backgrounds, having a diversity of needs, unique to each. A one size fits all approach will not do.
Housing Associations have not only a legal, but also a service-led and moral obligation to respond to the wide social diversity in contemporary Britain.
Ensuring diversity stays as a key organisational priority and does not get squeezed by other demands and requirements is essential. To achieve this requires a style of training that ensures the right leadership for diversity, one that can challenge and change values, beliefs and organisational behaviours and develop positive action initiatives. We have rigorously trained experts in experiential culture change work, highly facilitative & interactive, delivering inspirational, enduring and effective results
Grinne Suter of jml Training said The evaluation reports have been excellent, we have received very positive feedback from participants and management of this Housing Association
jml Training worked with us to create a bespoke training course based around diversity awareness and providing an excellent customer service. The course has been rolled out to all front line staff and we are now looking at running it for all back office staff as well. We have continually worked to develop the programme over the past 6 months and JML have taken into account that our needs are evolving. Using both our own training evaluation feedback and the feedback directly from jml, they have worked to develop the course as it is carried out.
The jml trainer ran the courses very well and her training style engaged all staff. The biggest compliment I can give is that almost all staff who went into the course thinking it was just "another diversity course", came out having found it both beneficial and really enjoyable
I recently attended the Awareness to Action course and I would just like to pass on my thanks for a well thought out course that was informative and very enjoyable. Your trainer has a very professional yet approachable training style and her knowledge of the subject was exceptional.
Housing Associations provide services to some of the most vulnerable sections of the community. Housing Association households contain higher than average proportions of people who experience discrimination and other social disadvantages. It is possible that discrimination in the housing or job market may be one of the reasons why they need Housing Association accommodation.
jml Training are now offering Diversity Training courses to Housing Associations in the UK and further information can be found at: http://www.jml-training.com/Diversity.htm
jml Training and Consultancy is a specialist training company offering "in-house" training courses to local government. universities, councils and companies - both small & multi-national. It has been established over ten years and apart from providing training services in the UK, its' trainers also train in France, Ireland & worldwide.
The specialist areas include leadership and team development, executive coaching, and management development programmes and diagnostic assessment, diversity and inclusion, customer service training, more information at http://www.jml-training.com/
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