Press Release: March 11, 2010
The move reinforces Call Zebras passion and commitment for delivering a first class, customer-focused service.
The Institute of Customer Service is the independent professional body for customer service, with over 350 organisational members from the private, public and third sectors and some 7,000 individual members.
Darren Gilling, managing director of Call Zebra, said: We are proud to be the first accident management company to join the Institute of Customer Service. The whole ethos of Call Zebra is to provide a transparent, high quality service to help motorists get back on the road quickly and easily after an accident and this latest step is yet another example of our commitment to customer service. I think it is fair to say the accident management industry is not renowned for its attention to customer service but here at Call Zebra we are working hard to change this perception. We look forward to working closely with the Institute of Customer Service to further enhance our customer service and delivery methods.
Jo Causon, chief executive of the Institute of Customer Service, said We welcome Call Zebra as members of the Institute of Customer Service and look forward to working in partnership with them on their customer service journey. By joining the Institute Call Zebra recognises that customer service is the only sustainable differentiator in the market today and can add significantly to an organisations bottom line through greater customer satisfaction and return business, and through greater employee satisfaction and profitability.
Call Zebra takes a naturally different approach to accident management, taking control of the vehicle recovery, repairs, car hire and legal requirements, ensuring motorists get back on the road quickly and safely.
For more information about Call Zebra and its services visit www.callzebra.co.uk
Notes to editors:
About the Institute of Customer Service
The Institute of Customer Service is the independent professional body for customer service, a not-for-profit membership organisation, with over 350 organisational members from the private, public and third sectors and some 7,000 individual members.
We are the first port of call on all aspects of customer service, delivering tangible benefit to organisations, individuals and other stakeholders, so that our customers can improve their business performance and their own customers experiences.
The Institute leads customer service performance and professionalism, supporting organisations and individuals by providing advice, research, professional networks, products and services, awards, continual professional development and conferences.
For more information about the Institute of Customer Service visit www.instituteofcustomerservice.com
About Call Zebra
Call Zebra takes a naturally different approach to accident management, providing 24/7 solutions to the automotive sector. It takes control of the car recovery, car repair, car hire and legal requirements, ensuring motorists get back on the road quickly and safely.
For more information about Call Zebra and its services visit www.calluandi.com or call 08000 932 727. Alternatively visit its customer-friendly website www.callzebra.co.uk
Call Zebras HQ is based in the Pioneer Business Park, Ellesmere Port, Cheshire.
Zebra UK LTD is regulated by the Ministry of Justice in respect of claims management activities.
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