Press Release: December 11, 2020
Zonka Feedback has been awarded the Best Value Award by SoftwareSuggest, in their Fall 2020 Recognition Awards, with the help of positive reviews from the users and evaluation done by SoftwareSuggest itself.
Nov 25, 2020 - Gurugram, Haryana - Zonka Feedback, a leading Customer Feedback and Experience management platform has been awarded the Best Value Award by SoftwareSuggest Recognition Awards for Fall 2020.
SoftwareSuggest is an online platform that guides organizations to procure the best-suited software as per their needs and requirements. The platform lists a variety of software, gathers reviews from the users, takes quotations from the different software vendors, compares them, evaluates them and presents the evaluation on its website. According to SoftwareSuggest experts, a SoftwareSuggest award is a stamp approval given only to the software that they believe is doing exceptionally well in what it offers.
This itself proves that Zonka Feedback leaves no stone unturned in providing a great customer service and experience to its clients. By using this tool, one can create any type of survey and also measure the right Customer Satisfaction metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction) Score and CES (Customer Effort Score).
With Zonka Feedback, companies are able to gather feedback across every touchpoint of the customers’ journey and through multiple channels. One can use channels like email, SMS, online (through the website), kiosks, iPads and Android tablets in order to capture feedback from the customers. Moreover, the software also works offline and keeps collecting survey responses even without the internet connection or in case of network loss. The responses are automatically synced once the device gets internet connectivity.
Zonka Feedback’s advanced-level customization enables its users to create surveys with their own branding, style and colors along with the use of predefined templates for various survey types. Its robust functionalities like real-time SMS alerts and email notifications regarding the customer feedback enable the businesses to get notified instantly about their miffed customers so that they can work on it and bring them back. Moreover, it facilitates in-depth feedback analysis and reporting.
Moreover, Zonka Feedback enables the businesses to set up notifications for the concerned teams and collaborate on feedback. It keeps the teams posted about the updates in real-time and helps them to create and execute tasks to improve customer satisfaction. This helps in effectively closing the feedback loop thereby improving customer experience, enhancing satisfaction, and reducing customer churn.
The software is easy to use and can be easily integrated with other apps and software to create easy and effective workflows using APIs, Webhooks and native integrations with tools like Zapier, Slack, Mailchimp, Google Sheets, Constant Contact, Zendesk, Freshdesk, Shopify and more!
Such functions and support provided by Zonka Feedback to its clients give them the best value of the software. Zonka Feedback is truly committed to customer service and sees its success through the success of its customers.
“We are delighted to win the Best Value Award from SoftwareSuggest. Our aim is always to provide the most comprehensive customer experience platform and deliver unmatched value to our customers. Setting up CX and NPS programs was never easier.”, said Rajiv Mehta, the founder of Zonka Feedback.