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21% of UK Internet Users Won't Use Their Credit Card Online

Press Release: June 02, 2015

A new Ofcom report has revealed a surge in consumer mistrust over the ability of online retailers to protect credit card details from hackers.

In 2013, 13% of consumers told Ofcom that they would not use their credit card online due to security fears, but that number has now jumped to 21% - more than one in five – according to Ofcom's Media Use and Attitudes 2015 report. Over a quarter (26%) of the 1,890 over-16s surveyed were also suspicious of mobile apps, while 20% admitted that they were concerned about fraud, security and privacy online, up from 14%. On the other hand, a decade-long trend showed a fall in overall about the internet – from 70% to 51%. Also, nearly seven in ten people (68%) said they were happy to reveal some personal data in return for certain online services. Nevertheless, a survey from Open-Xchange reported that one in five respondents had quit a service over privacy worries, with Facebook and WhatsApp singled out.

The results were no surprise to Open-Xchange CEO Raphael Laguna who branded the infrastructure behind online services as "inherently insecure."

The ability of large corporations to fend off cyberattacks was called into question last year after the notorious Lizard Squad crashed Playstation and Xbox on Christmas Day. They later revealed the details of 13,000 credit cards they had allegedly collected from hacked retailers, including Amazon and Walmart.

Those figures pale into insignificance when compared with the scale of credit card hacking in the US. Target recently had 70 million credit cards stolen, with Home Depot not far behind with 56 million.

In the UK, heavy fines have been doled out by the Information Commissioner's Office in data breach cases involving the theft of financial details such as credit card numbers.

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