Current winners of the Evening Post Business of the Year Award, Office Response currently has 8 apprentices and are looking to continue with the training scheme following the success of the recent job announcements.
The firm decided to launch their apprentice scheme, called Platform; The Office Response Call Centre Academy, following their success at last years Business Awards.
Iain McGregor, Managing Director, explains: It is important for successful business to look at ways they can give something back to the local community. The apprentice schemes are one of only a few initiatives that exist to assist employers and help young people to get into the job market. Young people have been acutely affected by the current job shortages and lack of training is proving to be one of the substantial barriers to employment. One of the reasons we launched our Call Centre Academy was to break down barriers and the negative perception of our industry. The scheme is now helping to inspire Bristol youngsters with confidence and give them the skills they need to move forward in their working lives.
Laura Hayley has been awarded a full time employment contract following the successful completion of the apprentice scheme and an NVQ2 in Contact Centre Skills.
Laura Hayley, 19, from Warmley, joined the apprentice scheme in October 2009. I had been unemployed for two years before coming to Office Response and was fed up with waiting to hear back from jobs that I had applied for explains Laura. My training college advised me about the opportunity of the Office Response apprentice scheme and I jumped at the chance. Everyone made me feel really welcome and the support from the trainers was fantastic. They treated me like an adult and the structure of working whilst gaining an NVQ qualification helped to build my confidence.
I was really nervous on my first telephone call but after a few weeks my coaching and quality scores were really good. Im really proud of what I have achieved especially as last week it was announced that I had gained the highest call quality score out of the whole contact centre!.
Following success at last years Evening Post Business of the Year Awards, Office Response has gained new business and major local contracts as well as retaining a loyal customer base. Local organisations such as Great British Mobility & Merlin Housing Society are now working with the company to ensure their calls are handled 24 hours a day.
Apprentices entering Platform; The Office Response Call Centre Academy can expect to graduate with Key Skills training, a technical certificate and an NVQ Level 2 in Contact Centre Skills alongside 13 weeks of work experience.
Head of Contact Centre, Heather Dawes, said We are really proud of the apprentices. Its taken a lot of work and our management team have had to learn new skills and techniques but its been very rewarding.
When asked about the future Laura said Before working at Office Response it was really difficult to get motivated. I now feel that I have a career and am looking forward to getting my own place and gaining new skills with the company. I would say the biggest thing has been my self confidence. I now know that I can go on to achieve more with my life.
More information about Office Response Ltd can be found at
For more information, contact Steve West at Office Response on 0117 9874771
Notes to Editors
Office Response are the current winners of the Bristol Evening Post Business of the Year Awards.
Office Response provides 24 hour Telephone Answering Services to a wide range of public and private sector organisations. They increase other companys profitability and efficiency by handling telephone calls on their behalf and are recognised as a major player in the business support and contact centre industry sectors.