One of the UK’s leading care service providers Hales Group has recently released the findings of their “How Are We Doing”, survey initiative.
The group opened out the survey to both their staff and service users, to gain a better understanding of how they felt the organisation had handled the COVID-19 crisis, how safe they felt and how relevant the support was that they were given.
Some of the findings were as follows:
Jeffrey G Fowler, Chairman of the Hales Group, had this to say: “We are absolutely delighted with the feedback we received from our recent survey. It is encouraging to see the positive comments for all the work our colleagues are doing during these unprecedented times and that overwhelmingly both staff and care users feel safe and well supported.”
He continues, “we will continue to listen to our staff teams, our service users and their families. We will review and where necessary, modify processes to meet the challenges that we all still face together.”