Japan Rail Pass Now has launched a free, online live-chat service to offer users a timely and hassle-free service for enquiries.
The new live chat technology allows users to engage with customer service agents directly on the website. Users often want assistance from real people when they are shopping online and this new service, managed by Japan Rail Pass Now experts, allows users to receive the best customer experience instantly.
Japan Rail Pass Now Managing Director, Adam Weaver, said he is excited about the new feature.
“The Japan Rail Pass is a complex product that requires in-depth learning and understanding. We are always looking for new ways to improve the customer experience and we’re proud to be launching this service.
“Users will now be able to ask us anything and get answers instantly. Our team of Japan Rail Pass experts have extensive knowledge of the country and will be able to assist with all types of questions,” concluded Mr Weaver.
The chat service will be available from 9am to 5pm AEST on weekdays. There will be an offline message component to ensure users are still able to utilise the technology at all times of the day.
The software that supports Japan Rail Pass Now’s live chat technology is developed by Screets.
ABOUT JAPAN RAIL PASS NOW
Japan Rail Pass Now is a Sydney-based travel agency specialising in the Japan Rail Pass. Founded in 2010, they have been able to provide customers with simple and knowledgeable information on the Japan Rail Pass.
For more information please visit www.japanrailpass.com.au