Airline crew management is one of the most complex function in the travel industry. The complexity is only increasing with increasing sizes and changing expectations of the crew. This increases the airline industry’s needs for next-generation crew-management systems that can help improve efficiency. A crew management system is an application that is used for planning, tracking, and managing crew assignments. It performs the tasks with accuracy and improves speed to enhance effectiveness and crew utilization at low cost and redundancy.
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The stringent regulations concerning the longer working hours of crew members and increased focus towards flight safety are the major factors driving the growth of the global crew management system market. Cloud technology is being widely adopted in the airline industry due to the increasing number of airlines, thus making cloud software is one of the integral part of the operation of online airline service. Crew management systems use advanced programming for increasing crew utilization. This system helps cabin crew in maintaining flight schedule and e-ticketing services, which increases the demand for the crew management system market. Moreover, rising focus on flight safety and continuous growth in air traffic across the globe, coupled with stringent regulations concerning working hours for crew members, are further fuelling the growth of the market. The increasing use of smart devices such as smartphones and tablets among the cabin crew to reduce manual or paper-based tasks in performing routine functions such as passenger management and meal distribution, which is further boosting the growth of the market. However, lack of management and skilled professionals, along with the inability of the crew management system to consider various human factors are restraining the market growth.
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Based on the devices, the tablet segment is expected to grow at a significant rate during the forecast period due to the introduction of tablets among cabin crew to reduce paper-based and manual operations in performing a routine task such as the distribution of meal and passenger management.
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Major players of the crew management systems market are focusing on expanding their customer base across the globe by leveraging on the strategic collaboration, joint venture, and partnership to increase their market share and their profitability. Various notable players in the crew management systems market include Sabre GLBL Inc., Lufthansa Systems, Fujitsu, Jeppesen, IBS Software Services Pvt Ltd., AIMS Inc., Blue One Management Sa/Nv, Intelisys Aviation Systems¸ PDC Aviation, Aviolinx, Hexaware Technologies, Sheorey Digital Systems Pvt. Ltd. among others.
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