Company will also showcase transformational use-cases and success stories at scale
S (March 1, 2018): eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced that the company will showcase its award-winning AI technology to transform contact centers at scale at Enterprise Connect 2018. Scheduled for March 12-15, 2018, the event is being held at the Gaylord Palms Convention Center in Orlando, FL.
eGain AI-powered solutions deliver effortless, connected experiences for customers, agents, and the business, while slashing operating costs. Illustrative benefits across industries include:
o 23% improvement in FCR (First-Contact Resolution)
o 20% increase in NPS (Net Promoter Score)
o 50% reduction in agent time-to-competency
o 38% reduction in “no fault” handset exchanges and returns
• Banking and Financial Services
o NPS elevated from #4 to #1
o Agent training time reduced 60%
o 67% reduction in AHT (Average Handle Time)
o 30% improvement in compliance
• Branded manufacturing and Retail
o 33% increase in agent productivity
o $50M+ annual savings through unwarranted truck roll (field service) reduction
eGain will also speak at a breakout session titled “Contact Center AI that Works”, presenting how a global telco transformed customer experience while reducing costs using eGain AI – across 10,000 contact center agents and over 500 retail stores.
• eGain booth#: 2203
• eGain breakout session: 3:15 PM – 4:00 PM
Date: March 12, 2018
Location: Sun C Ballroom at Gaylord Palms
Speaker: John Connors, Director of Digital Transformation, eGain Corporation
About Enterprise Connect
For more than 27 years, Enterprise Connect has been the leading conference and exhibition for enterprise Unified Communications and Collaboration in North America. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts, and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys, and a Webinar Series. For more information, visit enterpriseconnect.com.
Enterprise Connect is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit http://www.egain.com.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of
eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
# # #
eGain media contacts
ZingPR on behalf of eGain
Phone: +44 (0)1635 800087, Ext. 5118