Leading communications service provider will resell eGain’s award-winning cloud solutions in Finland
Sunnyvale, CA and Slough, UK (July 7, 2016): eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced that Elisa (Nasdaq Helsinki: ELISA), a leading communications and online service provider in Finland, will market and resell eGain’s award-winning cloud solutions for knowledge-guided digital engagement in Finland.
A leader in telecommunications, ICT and online service company serving 2.3 million consumers, Elisa is expanding its digital services to consumers and corporate customers. Integrating its own cloud voice platform with eGain Cloud, the company will market and resell eGain’s digital engagement solutions as part of its expanded business client portfolio.
Digital has been on the rise in the Nordics and Baltics with digital commerce projected to grow at 8.12% CAGR (Compound Annual Growth Rate) in the 2016-20 period to over $7B by 2020 in Finland alone (Source: Statista).
Businesses in these regions want to take advantage of this opportunity by accelerating digital transformation in their customer engagement operations.
“Business transformation through cloud and digital are well under way in Finland,” said Anssi Okkonen, VP of customer interaction services at Elisa. “Our proven voice infrastructure, integrated with eGain’s best-in-class digital engagement and knowledge solutions, all in the cloud, will enable us to fulfill that demand with speed and scale.”
“Digital by default is increasingly the modus operandi for successful businesses,” said Rex Dorricott, eGain GM for Europe. “We look forward to partnering with Elisa, an innovative Nordic market leader, to serve their digitally-savvy clients with our proven customer engagement solution.”
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, visit
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.egain.com.
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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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Elisa is a telecommunications, ICT and online service company serving 2.3 million consumer, corporate and public administration organisation customers. Elisa provides environmentally sustainable services for communication and entertainment, and tools for improving operating methods and productivity of organisations. In Finland Elisa is the market leader in mobile subscriptions. Cooperation with Vodafone and Telenor enables globally competitive services.
Elisa is listed on Nasdaq Helsinki Large Cap with approximately 200 000 shareholders. Elisa’s revenue in 2015 was 1.57 billion euros and it employed 4,100 people. http://www.elisa.com/
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