Cyara Solutions Corp. (www.cyara.com), provider of the market-leading omni-channel discovery, testing and monitoring platform for delivery of flawless customer experiences, has been awarded 2016 Frost & Sullivan Australia Customer Interaction Management Platform Testing Vendor of the Year.
The announcement was made during Frost & Sullivan’s annual Australian awards banquet on December 8th, 2016, in Sydney. Now in its 11th year, the Frost & Sullivan Excellence Awards recognise companies and individuals that have demonstrated outstanding performance in the Australian market.
Nominees from each category are measured against a number of parameters, including revenue growth, market share, leadership in product innovation, and business strategy.
Alok Kulkarni, CEO of Cyara, says, “All of us at Cyara are honoured by this award, which recognises our efforts and successes in providing the best omni-channel customer experience testing platform. This award is the first of its kind for a new category that we have created, innovated, and dominated. We strive hard to be the most innovative provider in this market, and this award is a testament to the hard work the Cyara team have put in to ensure we provide the highest quality of services for clients.
“While Australia is our home market, with established offices in Silicon Valley and in London we are rapidly expanding our international reach. In the UK we are working with leading brands and household names, particularly in the financial services and telecommunications arena, to bring the same award-winning technology to the EMEA market.”
As the global, market-leading provider of an omni-channel customer experience testing and monitoring platform, Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support in 2015. Cyara accelerates the delivery of flawless customer experiences for voice and digital channels at scale while reducing the risk of customer-facing defects. Every day, millions of flawless customer interactions are delivered by some of the most recognisable brands in the world that use the Cyara Platform. For more information, please visit www.cyara.com, or connect with Cyara on LinkedIn, Twitter and Facebook.