Customer service leads to sales victory for Scotland’s premier IT service provider m3 Networks
For Scotland’s premier IT service provider m3 Networks, their mission is simple: to provide the best customer service in the country.
m3 Networks is a leading provider of Managed IT Support and Cyber Security services to small and mid-sized enterprises in the UK. The company’s ethos is quality over quantity, meaning that they aim for 100% customer satisfaction. Recently m3 Networks also achieved ISO 9001:2015 standard for quality management by BSI, which shows their commitment to customer satisfaction, service quality and business improvement.
“We wanted to truly be the best. Our biggest source of business has always been from customer referrals, which is perhaps the best endorsement we can think of.” – Mark Riddell, Managing Director, m3 Networks. The company believe that their best differentiator in a crowded IT provider field is quality. “Ultimately, focusing on delivering great customer service positively impacts every area of our business, from retention to sales,” says Mark. Right from starting m3 Networks they wanted to achieve 100% customer satisfaction, and today they have more than 3500 positive client reviews.
m3 Networks have a longstanding history and proven record of providing IT support and services to businesses throughout the UK. It is one of the only Scottish companies to have a multiskilled Managed IT Services, Infrastructure, Cloud and Cyber Security trained team holding accreditations and qualifications such as ACE Practitioner (Approved Cyber Essentials Practitioner), Digital Forensics and Ethical Hacking from some of the world’s leading universities teaching cyber security.
So just where did the journey begin for m3 Networks and customer service? And what does their 99.8 Net CSAT Score, from over 3,500 reviews, mean for them going forward? You can listen to Mark Riddell’s interview http://bit.ly/30njQtm to learn more about m3 Networks’ dedication towards absolute customer satisfaction.
About m3 Networks
m3 Networks Limited is an IT Support & Cyber Security company providing expert services to businesses across the UK and Scotland. Their skilled staff have extensive experience in providing IT support to businesses. The company’s ethos is quality over quantity, meaning that they aim for 100% customer satisfaction. Their services include IT Support, Cyber Security, Network Cabling, IT Planning and Advice, Backup and Disaster Recovery, Computer Maintenance, Office 365, Microsoft Azure, Desktop Support and Hosted VoIP Telephony.