Emergency preparedness and response
Establishing a multi-disciplinary crisis management team for information sharing, decision making and revising arrangements in accordance with changing circumstances. The team should also be responsible for monitoring developments relating to the pandemic
Ensure staff are trained on relevant information i.e. hand hygiene etc.
Arranging for operational teams to work in alternative locations or at the back-up site or from home where the situation permits;
Making arrangements to have staff on standby to cover increase requirements and reduce impact caused from staff absence and disruption to transport.
Hold a manager meeting to ensure all management are aware of their responsibilities and the contents of this policy.
Run business continuity test for shut down of office should be less than 60 minutes to set up in alternative location.
Clients to be informed of hygiene control at their premises
Cleansing and disinfecting office premises more regularly
Establishing infection control procedures including the acquisition of adequate protective equipment (e.g. hand gloves, liquid soap and disinfectants) for use by staff in case of need
Staff safety and awareness
Reducing non-essential overseas trips and meetings and using video or telephone conferencing facilities where possible
Making sure the contact numbers of staff remain up to date
Communicating to staff the steps taken by the institutions in preparation for the outbreak
Providing health advice and guidelines on the importance of good personal hygiene to staff through internal communications and training
Reviewing and where necessary, strengthening policies on medical provision, sick leave and other leave
Coordination with external parties
Encouraging clients to use telephone or online facilities in place of physical visits and communicating any special service arrangements to clients clearly and timely keeping the regulators informed of any development or outbreak
Checking with critical suppliers and major outside service providers to make sure that their contingency plan is adequate and can be activated at any time in face of a pandemic.
Key Staff Training points
Below are the key points that need to be covered during the staff training module for COVID–19
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