Click and collect service: soon available at English-Brands.co.uk

Press Release : June 03, 2015
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Since we have taken up a position of a customer-centred retailer, we would like you to try some new shopping experiences. English-Brands.co.uk is carrying on negotiations with SPSR and USPS to implement a click&collect service into our daily business activities.

This option has already become a core of multichannel delivery for many companies – from brick-and-mortar shops to e-commerce pure-plays. The main advantage of the service is convenience for a customer. Browse for the finest garments, purchase it online, and pick up your parcel at location and time of your choice.

Click and collect: how it works step by step

• Choose the Click&collect option while placing your order. Do not forget to note it when you pay at the checkout. Choose the store to pick up your option from the list of locations above.

• Receive your collection notification. When your parcel is formed, we will let you know it’s ready to collect by sending you a message. Choose the appropriate way of informing – by e-mail or SMS. The message will contain a special ID-code.

• Pick up your package at the nearest point of delivery. You can do it at a store chosen from the list of accessible locations. You don’t have to print off your ID-code – just show it to an employee. Moreover, you can ask someone else to pick up your parcel on your behalf.

• Make a refund if needed. This option is still available, if you choose click&collect service. If you change your mind, you have 14 days since the order date to return your purchase and have your money back.

Thank you for your interest. Should you have any questions, please, do not hesitate to contact as at info@english-brands.co.uk (for general enquirers), business@english-brands.co.uk  (for business enquirers) or by phone number +44 (0) 20 3189 1177.

Notes to editors

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