The year 2020 has been an eye-opener for the market as a whole. All the industries have seen paradigmatic changes in the way they operated and generated revenue before health scare as well as the looming economy threat due to this. The wholesale voice business in particular has been in the spot due to the stiff competition with the voice OTT providers for the past few years. This battle has threatened the revenue generating potential of the global wholesale carrier market.
However, we must note that some of the biggest OTT providers, over the past few years, have invested heavily in the fibre systems or the submarine cables. Since these top players have no dearth of capital, industry support and customer base, the trend has created an existential crisis for the wholesale carriers. These disruptions are a result of changes in regulations, technology, business models, and toughening competition. These factors contributed to the falling revenues for the wholesale voice carrier community with a need for an evolved wholesale ecosystem.