Anantara Hotels Choose Knowcross For Guest Satisfaction
KNOWCROSS, the global leader in providing software solutions for hospitality operations, is the preferred choice of a number of Anantara properties, who have opted for KNOW Glitch to help them effectively manage guest complaints.
The Anantara hotels that have opted for KNOW Glitch include Anantara Mai Khao Phuket Villas (Thailand), Anantara Kihavah Maldives Villas (Maldives), Anantara Layan Phuket Resort (Thailand), Banana Island Resort Doha by Anantara (Qatar) and Anantara The Palm Dubai Resort (UAE).
At all these hotels, KNOW Glitch has been seamlessly integrated with the hotel’s Property Management System in a way that assists the hotel to capture, track, investigate and effectively close service issues that have inconvenienced the guests, resulting in a significant improvement in guest satisfaction and social media ratings.
“The Anantara brand is known for its exceptional guest service. This makes it imperative for them to have systems and processes that kick in when a guest is dissatisfied or disappointed. For instance, if I were unhappy with my breakfast and reported it to the manager, the Front Office executive checking me out would apologize for the inconvenience and perhaps offer me a free airport drop in a hotel limo. This is enabled by KNOW Glitch. It’s an easy to use tool that ensures service recovery and drives guest satisfaction scores” said Sachin Moudgil, VP (Asia) at Knowcross.
KNOW Glitch also helps these hotels in reducing expenses on rebates that are sometimes offered to guests. Through its data analysis tools, it further enables the hotels to redesign and redefine internal processes and staff training requirements.
Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.
The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.
With a global customer base across 30 countries, the Knowcross client portfolio consists of some of the world’s most well-known brands including Kempinski, Hyatt, Minor Hotel Group, Rosewood, Shangri-La, Oberoi, Taj, IHG, Dusit, Park Hotel Group, Sofitel and Carlson Rezidor; as well as marquee independents such as Carlton City Hotel Singapore, Nassima Royal Dubai, Gansevoort Meatpacking, Sixty Soho, The Ned London, The Curtain London, Le Bristol Paris, and Dolder Grand Zurich.
For more information, call +65 3163 1300, email email@example.com or visit www.knowcross.com
Anantara believes, “Life is a Journey.”
The Anantara experience was born in 2001 in Thailand’s historic seaside retreat of Hua Hin. Today’s portfolio spans Cambodia, China, Indonesia, Maldives, Mozambique, Oman, Portugal, Qatar, Sri Lanka, Thailand, UAE, Vietnam and Zambia.
For guests, a stay at Anantara is an extraordinary chapter in a lifetime of travel and exploration. The Anantara experience was born in 2001 with their first luxury property in Thailand’s historic seaside retreat of Hua Hin. From that day forward, the group has expanded throughout the world to cosmopolitan cities, lush islands, desert sands, heritage destinations, uncharted beaches and contemporary resort destinations.
The thoughtfully designed luxury hotels and resorts provide windows into the genuine modern character of each destination. Inside and outside each property travellers engage with the places, people and stories that make the destination like nowhere else in the world. Guests curate a lifetime of memories through personal experiences as Anantara opens doors and enables journeys of adventure and indulgence.
Anantara Hotels, Resorts and Spas is a part of Minor Hotels’ diverse portfolio of hotel chains and brands that connects to the needs and desires of today’s global travellers.
For more information visit http://www.anantara.com/contactus.aspx