The advent of internet telephony has enabled businesses everywhere to expand their horizons and thus set their business footprints across the globe while sitting at one location. Internet telephony has retired the conventional landline telephony. Now, companies can enable smooth communication between their customers and support staff and thus deliver exceptional customer satisfaction. Whilst making it convenient for employees, the system also offers convenience to the organization in managing telephone traffic.
By renting a block of virtual numbers from a DID number provider, organizations can give each employee their personal direct phone number that can be printed on business cards and utilize it to route directly to external devices like mobile phones. Direct Inward Dialing (DID) numbers are virtual numbers used to route calls to existing telephone lines. This service omits the trunk line or a complicated extension system and allows customers and other contacts to call someone directly. DID numbers have the capability of routing hundreds or even thousands of incoming calls simultaneously to the proper extensions. DID numbers endow convenience to everyone while simplifying the business communications system.