TeleWare Restructure to meet increased Demand
~ Creating an organisation for delivery and deployment ~
North Yorkshire, UK 15th April 2010 TeleWare, the leading provider of communications solutions for mobile and distributed workers, has today announced a restructuring to create greater accountability and enable swift delivery of services to the increasing number of Hosted Communications customers taking the TeleWare applications based on the Software as a Service (SaaS) model.
The new organisational structure increases the emphasis on customer service and support. Paul Millar will move into a new role as Technical and Services Director, assuming responsibility for all help desk, training and infrastructure and integration aspects of the services. Paul joined the Board of TeleWare Plc as Development Director in 2001 and has been instrumental in the implementation of development processes and procedures, resulting in the Company achieving the TickIT element of the ISO 9000:2000 standard. In his new role, Paul will be focussed on the timely and rapid resolution of issues and the rapid deployment of new services.
In addition, two new senior management roles have been created based on internal promotions. Alan Lait will take over as Director of Development and Ged Cooney will move from his present role as Legal Advisor to a newly created position of Director of Legal & Commercial and assumes responsibility for all commercial aspects of the business.
As our business grows, it is important that the structure evolves to reflect changing needs of our customer base, commented Steve Haworth, CEO of TeleWare plc. These changes reflect the increasing importance of the hosted IP Centrex and Private Mobile Networks aspects of our product range and we believe they will have a positive impact on the support and service we are able to offer both our channel partners and our customer base.
TeleWare is the leading provider of communications solutions for mobile and distributed workers. TeleWares applications are delivered as on-premise, hosted or managed services to all sizes of businesses. TeleWare customers include over 23% of the FTSE 100 and approaching 21% of the top 1000 blue chip national and multinational companies.
TeleWares applications provide business communications solutions for mobility, personal contact management, messaging and call distribution and control. Unparalleled interoperability enables seamless integration with a wide range of PBX and application vendors. A commitment to open standards ensures flexibility, freedom and choice.
TeleWare is a Microsoft Gold Certified Partner, has certification for the quality standard ISO9001/2008 TickIT and has been awarded the Investors in People national standard for training and development of its employees to achieve its business goals.
About Hosted Communications
The full TeleWare applications portfolio can be delivered under the software-as-a-service (SaaS) model. The hosted services are brought to market through sales partners and provided across both TDM and IP networks using a variety of carriers, including Gamma, Viatel, Exponential-e, BT Datastream and BT Featurenet, from our data centres in London Docklands, Heathrow and Thirsk, North Yorkshire. Solutions range from basic IP telephony services to location and device-independent voice services for field based, flexible and variable location staff. Solutions are marketed under the Hosted Communications brand.
About Private Mobile Networks (PMN)
Private Mobile Networks provides private GSM network solutions for a variety of deployment scenarios including: in building coverage, remote sites, GSM infill situations and rapid deployment applications. PMN offers a viable alternative to DECT and PMR for in-building solutions and delivers fixed mobile convergence solutions to business users.
Press Enquiries, please contact:
Lesley Hansen, Group Marketing Director, TeleWare Plc
Telephone: +44 (0) 1845 521102
Anne Harding, The Message Machine
Telephone: +44 (0) 1895 631448