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Nearly Half of UK Consumers Unhappy with their Broadband Speeds

Posted 12th April 2010.

The results from 957 respondents to ISPreview.co.uk’s latest survey have revealed that 56% of people in the UK are happy with the real-world speed they receive from their broadband ISP. On the flip side this means that 44% are not happy, which is not a small proportion.

The survey also found that broadband packages with an ‘ADVERTISED’ speed of around ‘8Mbps’ remain the most common, with 59% of respondents connected to one. Faster 16-24Mbps packages came a distant 2nd with 25% and just 9% use the older and slower 512Kbps to 2Mbps services. Unsurprisingly only 4% of people are currently connected to a "Faster than 24Mbps" service, such as Virgin Media’s 50Mbps Cable (DOCSIS3) package, BT’s 40Mbps FTTC services or a bonded (dual) 24Mbps ADSL2+ line product.

"Dissatisfaction with real-world broadband speeds is nothing new," commented ISPreview.co.uk’s Editor and Founder, Mark Jackson. "Part of the problem stems from the fact that existing broadband services are complicated, with speed being negatively impacted by many factors such as the length of your telephone line, electrical interference and poor home wiring. Providers must also take some of the blame for failing to deliver on what they promise."

The survey also asked how much data (GigaBytes) respondents consumed over their internet connection in any given month. A whopping 41% claimed to download more than 30GB, 19% downloaded between 10-20GB, 12% downloaded 20-30GB, 11% consumed a meagre 5GB and just 5% managed with a tiny 2GB. In addition 12% had no idea how much they used.